Got questions? We've covered the most common ones below. Still unsure? Reach out — we’re here to help.
PRODUCT & DESIGN
Will my phone fit in the Muse bag?
Yes, the BLANKA Muse bag is designed to fit most standard and large smartphones. Please check the product dimensions to ensure a perfect fit for your device.
Are your bags made from real leather?
Our bags are crafted from high-quality premium leather that is ethically sourced. They will age beautifully over time and offer durability and ease of cleaning.
What’s the difference between the Muse and the Horizon bags?
While both styles are compact and versatile, the Muse bag has a more structured and vertical design, while the Horizon bag offers a softer silhouette with slightly more internal storage. Each caters to different lifestyle preferences.
Do the card slots have RFID protection?
Yes, our built-in card slots are equipped with RFID-blocking technology to help keep your personal data safe and secure.
ORDERS & SHIPPING
Where do you ship from?
We ship directly from our main warehouse, located in Australia.
How long will shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location, but standard domestic shipping usually takes 5–10 business days.
Do you offer international shipping?
Yes, we ship internationally! Shipping rates and delivery times vary by destination and will be calculated at checkout.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking link via email so you can follow your delivery in real time.
RETURNS & SUPPORT
What’s your return policy?
We accept returns within 30 days of delivery, as long as the item is unused and in its original condition. For full details, please see our Returns Policy page.
My item arrived damaged — what now?
Please contact our support team with a photo of the damaged item and your order number, and we’ll make it right as quickly as possible.
Can I exchange my bag for a different style?
Yes, if your item is unused and still in its original packaging, we’re happy to help with an exchange. Contact our support team to start the process.
I have more questions — how do I reach you?
You can reach us anytime via our Contact page or by emailing hello@blankaco.com. We typically respond within 24–48 hours
Still have a question we haven’t covered?
No worries — we’re just a message away. Whether it’s about your order, product details, or something else, we’re always happy to help.
